FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

 

MY ACCOUNT AND LOGIN.

WHAT IS MY ACCOUNT?

My account allows you complete control over your transactions at PunyPrices.com, You can either sign up to make a transaction or you can checkout as a guest. You can manage all personal data like address, phone numbers, emails ids, change your password and track the status of your orders.

HOW DO I REGISTER?

Click on the MY ACCOUNT tab located at the top right end of our homepage. A screen pops up will ask you to login if you have already registered with us or create an account if you are a new customer. Once you click on create account, you will be required to fill in some personal information. After updating the required fields, click on submit tab to create your account.

IS IT IMPORTANT FOR ME TO SIGN UP BEFORE I BUY ANYTHING ON PUNYPRICES.COM?

Nope,  you can make a purchase without having to sign up. But signing up will make it easier for you while making a subsequent order.

ORDERS, SHIPPING AND DELIVERY

HOW DO I SEARCH FOR PRODUCTS?

Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.

HOW DO I PLACE AN ORDER ON YOUR WEBSITE?

Once you have found your preferred product, just follow the steps below:

– Select the product, click on ADD TO CART to add the product into your cart.

– Click on view My Cart and checkout tab to complete your order process.

– At checkout, you will need to fill in your personal details and shipping address if you are a new customer.

– Click on proceed to checkout to fill in your billing information and choose your preferred payment options. If you encounter any problems while placing your order, do not hesitate to email us at SUPPORT@PUNYPRICES.COM

WHAT IF I CANNOT FIND MY PARTICULAR PRODUCT ON PUNYPRICES.COM?

If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.

HOW DO I TRACK MY ORDER?

Once your order is received, we will send you an email containing your order ID, go to the track order on the home page, enter your email that you use to sign up or make the purchase, then enter your order id , click track and your order information will be updated.

HOW TO CANCEL AN ORDER?

Please send us an email sales@punyprices.com 

WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?

Please do not accept an open or tampered package. Report this concern by email us at sales@punyprices.com with your order details and we will look at it immediately and get back to you.

WHY HAVE I NOT RECEIVED MY PRODUCTS YET?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an email informing you about the delay along with the new expected delivery date. But mostly small ordered item gets to you within 5 to 12 working days depending on your location while some huge order like furniture takes 2 to 3 weeks, please bear with us if your order is delayed.

PAYMENT

HOW DO I MAKE PAYMENT?

With PunyPrices, you can make payment using paypal, you don’t need to have a paypal account to make a payment.

RETURNS

WHAT IS YOUR RETURN POLICY?

For more information about our return policy, please click on our return policy page to read our terms and agreements on our return policy.